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Carlito was born out of a passion for the hospitality industry and a desire to bring it into the digital age. Founded in June 2021 by four childhood friends - Jim, Michael, Moritz, and Maximilian - who grew up in the high-class hospitality region of South Tyrol, Italy, Carlito was inspired by their strong connection to tourism and a deep understanding of the industry's unique challenges and opportunities.


During the COVID-19 pandemic, the founders realized that the hotel industry was falling behind other industries in terms of digitalization, and they saw an opportunity to innovate. They set out to develop a platform that would revolutionize the guest experience by providing a centralized touchpoint for accessing information, tips, and services - all while relieving reception staff, increasing sales, and optimizing internal hotel processes.


Today, Carlito is proud to offer a fully customizable hotel app builder that caters to the needs of hotels and their guests. With a focus on simplicity, functionality, and personalization, our platform empowers hotels to deliver a seamless and unforgettable guest experience. We're dedicated to providing hoteliers with the tools they need to succeed in a rapidly evolving digital landscape, and we're excited to be a part of shaping the future of the hospitality industry.

Group photo of the founding team at a team building event, showcasing their happy faces and strong camaraderie, highlighting the company's positive work culture

About Us

Our Vision:

To transform the way hotels interact with guests, creating a new era of hospitality that prioritizes personalization, efficiency, and exceptional service.

Our Mission:

To transform the guest experience into a journey of delight and discovery, leveraging technology to create a new standard of hospitality that sets hotels apart and builds lasting relationships with guests.

What we stand for:

We believe that hospitality is not just about providing a place to sleep, but about creating memories that last a lifetime. Our vision is to help hotels unlock the full potential of their guest experience by offering a platform that fosters connection, personalization and innovation. We envision a world where hotels can cater to guests' unique needs and preferences, and where guests can feel truly at home, no matter where they are.


You will hear back from us shortly!

Get Started with Carlito - Claim Your 30-Day Free Trial

Here is what happens when you submit the form:

We create a custom demo with your hotel's brand theme.

A dedicated solutions expert will reach out to schedule a convenient time with you.

Carlito (Yes, the mustache guy!) will pop open a champagne bottle just for you

The MIRAMONTI used two different apps before switching to Carlito: one app where guests could order food&drinks from all areas of the hotel, and a second app that served as a digital guest portfolio. Carlito combines these functions and improves our workflow at the reception and the content management is really user-friendly. Visually, it is clearly structured and can be adapted perfectly to the hotel CI.

A photo of the lady that

Annalena Messner



Our Carlito app gets used a lot by our guests. It is very user-friendly and there are always new cool features. Also the customer support is super friendly & competent. Simply a great product!

Christian Kupplwieser

Hotel Owner

Der Mohrenwirt ****

For our new hotel concept, we have really found an innovative partner in Carlito. Because the app is connected to our PMS and Orderando, our guests can easily book their consumption at our three trusted bars to their room. Tap your own beer, scan the QR code and transfer everything directly to your room in ASA via the app. Salute! This makes our workflow much easier and the guests enjoy using it. We definitely recommend Carlito!

Martin Pircher

Hotel Owner

Avidea ****

Real stories, real success: see what our happy clients have to say!

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