Parc Hotel am See embraces service optimization
Nestled amidst Northern Italian vineyards and apple trees, Parc Hotel am See is enriching guest experiences using Carlito's solutions. This tranquil lakeside hotel at Lake Caldaro is refining its guest services while also prioritizing sustainable practices.
Uncover the transformative journey of Parc Hotel am See through this case study and see how Carlito's smart solutions are enhancing guest interaction and operations.
The dream at the lakeside
The Parkhotel am See impresses with its breathtaking lakeside location on Lake Kaltern, the warmest bathing lake in the Alps. Opened in 2001, the family-run boutique hotel has a total of 46 rooms, most with lake views. Direct lake access with two private jetties allows guests to enjoy pleasant refreshment at any time of day. The spa area with outdoor pool completes the wellness experience.
Thanks to Carlito, our guests can now book services directly from the lake or even from the comfort of their bed. A win-win situation for everyone.
Marcus Decarli
Hotel Manager - Parc Hotel am See *****
The Challenge
In the boutique hotel landscape, establishments like Parc Hotel am See strive to provide exceptional services and personal attention to guests. However, managing an influx of requests, especially during peak check-in and check-out times, can be a challenge. It's essential to maintain a high level of service and information flow without compromising the unique personal touch. In an increasingly demanding hospitality sector, finding the right balance is crucial to their success.
The Solution
Using a combination of our TV app, an interactive touch kiosk for older travellers and the full-blown mobile app with ordering process, carlito was able to elevate the guest experience in multiple touchpoints. Even staff operations have been positively impacted by the resulting workflow optimisations.
Service Optimization
Embracing Carlito as a solution, Parc Hotel am See significantly lifted the weight off their front desk, room service, and cleaning teams. The application served as a one-stop hub for all essential information, effectively resolving the problem of scattered data and frequent miscommunication.
Designed with a focus on user-friendliness, it catered to both the guests' need for quick access to information and the staff's need for efficient task management.
Contactless Onboarding
Parc Hotel am See decided to integrate Carlito into their welcome process. By providing app access within their welcome email, guests received comprehensive information about the hotel and local area ahead of their arrival.
This approach swiftly accelerated the check-in process, reducing the onboarding time by an impressive 60%. It provided a smooth start for guests while freeing up invaluable time for the staff, setting the stage for a relaxing holiday from the get-go.
FnB Ordering
The Parkhotel am See capitalized on their stunning outdoor space with Carlito's integrated ordering tool. Guests lounging by the lake or relaxing on their sun terrace could effortlessly order refreshments right from their mobile device, exemplifying how boutique hotels can also excel in providing efficient and personalized services.
Onboarding & Integration
Towards the conclusion of Parc Hotel am See's transformational journey with Carlito, it is worth highlighting the seamless integration process. Carlito's versatility and compatibility with any existing Property Management System ensured a smooth transition for the hotel.
Within just two days, Parc Hotel am See's operations were powered with Carlito's benefits.
The results speak for themselves
75%+
of the hotel guests use the App daily, which shows the effectiveness in enhancing the guest experience. It proves adoption of technology in daily operations at the boutique hotel, traditionally known for their personal touch.
60%
The streamlined check-in process resulted in -60% in onboarding time. This shows time saving, considering the hotel’s capacity of 46 rooms and its occupancy rate. It equates to a saving costly hours of staff time.
38%
Food & Beverage operations experienced a 38% boost in efficiency. This resulted in quicker service, fewer errors, and a better dining experience, whether by the lake or in the bistro. This operational improvement increased guest satisfaction and F&B sales significantly.
Thanks to Carlito, our guests can now book services directly from the lake or even from the comfort of their bed. A win-win situation for everyone.
Marcus Decarli
Hotel Manager - Parc Hotel am See *****
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