The Front Desk at your Guests' Fingertips
Foster Seamless Communication Between Guests and Reception for an Unforgettable Stay with Virtual Reception.
100+ Accommodation providers' favorite Guest Experience App
What is the "Virtual Reception"?
The Virtual Reception is a guest communication solution that simplifies the way hoteliers communicate with their guests. With its easy-to-use chat, hoteliers can quickly address guest inquiries and concerns, leading to higher guest satisfaction levels. The Virtual Reception streamlines operations, allowing hoteliers to optimize their time and focus on providing exceptional guest experiences.
Guest Messaging Made Easy with Virtual Reception
Connect with your guests using Carlito's Virtual Reception chat. Provide quick assistance, address their needs, and make their stay memorable while keeping your hotel's communication organized and effective.
Customizable Staff Profiles
Stay up-to-date on the status of your hotel's bookings, with clear visibility on confirmed, waiting, cancelled, and waiting list reservations.
Interactive Guest Communication
Keep guests informed about your reception's availability by displaying open or closed status. Attend to their inquiries, assist with photo sharing, and maintain a chat history for efficient and personalized service.
Real-Time Chat History
Organized Chat History: Access the full conversation history with guests to ensure seamless communication and service. By keeping track of previous interactions, your team can maintain context and deliver a more personalized experience.
Keep Your Guests Informed with Push Notifications
Send targeted push notifications to your guests, helping them make the most of their stay and increasing your revenue. Whether it's promoting a special event, offering a discount on a service, or suggesting an activity on a rainy day, our push notifications feature ensures your guests are informed and satisfied.
Multilingual Push Notifications
Send customized push notifications to all your guests, translated seamlessly into any language. Keep your guests informed and engaged with relevant updates and offers in their preferred language.
SMS Alerts
Never miss a message with SMS notifications. When a new message is received, either from the hotel or the guest, an SMS alert ensures prompt communication and a seamless guest experience.
Complimentary Deepl Premium Integration
Effortlessly communicate with guests from around the world, breaking language barriers and enhancing their stay. Enjoy the added benefit of Deepl Premium for all your translation needs, including multilingual push notifications, at no extra cost.
Key benefits for GUESTS
Personalized Offers & Experiences
Guest can access hotel reception directly from their devices, ensuring seamless communication for requests, inquiries, and sharing images for clarifying requests or reporting issues, enabling a quicker and more accurate resolution.
Stay Connected & Informed
Keep guests up-to-date with real-time notifications about hotel services, bookings, and updates, ensuring they're always in the loop and fostering a sense of connection with your hotel.
Seamless Communication & Guaranteed Engagement
With automatic translations powered by DeepL Premium and SMS notifications, guests can easily receive updates in their preferred language, ensuring a smooth and enjoyable stay.
Key benefits for ACCOMODATIONS
Boost Revenue with Targeted Offers
Receive and manage guest requests and inquiries in one place, simplifying operations and reducing response time. With the ability to respond to requests in real-time, the Virtual Reception can improve overall guest satisfaction and help to prevent negative reviews.
Maximize Your Revenue and Guest Satisfaction with Push Notifications
Send targeted push notifications to your guests, helping them make the most of their stay and increasing your revenue. Whether it's promoting a special event, offering a discount on a service, or suggesting an activity on a rainy day, our push notifications feature ensures your guests are informed and satisfied.
Streamline Operations and Boost Efficiency
By providing a comprehensive overview of booking requests and simplifying communication between guests and hotel staff, Bookito helps hotels streamline their operations and improve their overall efficiency.
+38%
Revenue Growth
+29%
Guest Retention
+24%
Operational Efficiency
We work with all major PMS providers to ensure seamless integration.
Seamless integration into your Technology Environment is our top priority.
Boost Revenue and Delight Guests
Get Started with Carlito - Claim Your 30-Day Free Trial
Here is what happens when you submit the form:
We create a custom demo with your hotel's brand theme.
A dedicated solutions expert will reach out to schedule a convenient time with you.
Carlito (Yes, the mustache guy!) will pop open a champagne bottle just for you
The MIRAMONTI used two different apps before switching to Carlito: one app where guests could order food&drinks from all areas of the hotel, and a second app that served as a digital guest portfolio. Carlito combines these functions and improves our workflow at the reception and the content management is really user-friendly. Visually, it is clearly structured and can be adapted perfectly to the hotel CI.
Annalena Messner
Marketing
MIRAMONTI
Our Carlito app gets used a lot by our guests. It is very user-friendly and there are always new cool features. Also the customer support is super friendly & competent. Simply a great product!
Christian Kupplwieser
Hotel Owner
Der Mohrenwirt ****
For our new hotel concept, we have really found an innovative partner in Carlito. Because the app is connected to our PMS and Orderando, our guests can easily book their consumption at our three trusted bars to their room. Tap your own beer, scan the QR code and transfer everything directly to your room in ASA via the app. Salute! This makes our workflow much easier and the guests enjoy using it. We definitely recommend Carlito!
Martin Pircher
Hotel Owner
Avidea ****
Real stories, real success: see what our happy clients have to say!
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Request a Demo
Request a demo tailored to your specific needs, or sign up to see what our hotel platform can do for you.
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Carlito AI Magic
Our content filling AI will create a personalized demo app with your branding, copy and imagery available on the web.
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Access to your ready made app
In a 15 minute demo call our specialists will introduce you to the interface and you can get going for free!
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Watch your business grow
Lean back and enjoy the benefits of Carlito. Watch your guests become more autonomous and ancillary revenues breaking records.