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Hotel Paradies focuses on guest interactions.

Hotel Paradies
& Carlito

In an ever-evolving hospitality industry, Hotel Paradies, a family-run hotel with 75 rooms, has taken a bold step forward. By integrating all available modules from Carlito, the hotel provides outstanding 5-star service for guests of all ages.

The result? A significant reduction in wait times at the reception and a successful transition to nearly paperless guest communication.

Explore in this case study how the tools and technologies of Carlito have significantly enhanced guest interaction at Hotel Paradies.

"Carlito enables our guests to find all essential information quickly and easily directly in the app."

The Pirhofer Family

Owners - Hotel Paradies *****



Usage Rate


Average Age

of Carlito Users


Time Savings

per Month

The results speak for themselves!

A Paradise for All Generations

The 5-star Hotel Paradies in Latsch, a cherished landmark in Vinschgau with almost 50 years of history and over 70 rooms, combines tradition and innovation in all aspects, from management to reception, from marketing to wellness. Six family members actively contribute to the hotel's operation, adding a personal touch to every guest interaction.

The younger generation of hotel management opted for Carlito to shape the digital transformation, leading to a significant increase in app usage and a reduction in the time spent on manual tasks.

The hotel offers a suitable experience for guests of all ages, whether in the Kids Club or the Silence Spa Garden for adults. Even for guests without smartphones, there are solutions such as touchscreens and TV displays that provide access to Carlito and important information.

By leveraging the synergy of our TV app, an interactive touch kiosk catering to older travelers, and the complete mobile app with ordering functionality, Carlito significantly enhanced the guest experience at various touchpoints. Simultaneously, the streamlined workflows led to a positive shift in personnel management.

The solution

In the dynamic hospitality industry, providing information quickly and efficiently, especially during busy check-in and check-out operations, can be challenging. The team at Hotel Paradies faced a resource-intensive problem that jeopardized their first-class service standards. Additionally, the strong reliance on paper communication posed sustainability concerns.

The hotel was confronted with two pressing tasks: effective guest management during peak times and adapting to environmentally friendly operational processes.

The challenge

The Carlito platform contributes to ecological sustainability at Hotel Paradies by drastically reducing the use of printed materials. This demonstrates that an enhanced guest experience and sustainability can successfully coexist.

Contactless Onboarding

Carlito enables Hotel Paradies to communicate faster and better with guests by consolidating relevant information in a user-friendly platform. The solution spans various areas of the hotel, from bar orders to TV recommendations, and is easy to use, even for inexperienced staff.

Multi Channel

& Integration

Within a very short time, just two days, Hotel Paradies seamlessly integrated the Carlito platform, highlighting Carlito's remarkable compatibility with all Property Management Systems.

The resulting improvements in operations and communication were immediately noticeable, emphasizing Carlito's commitment to providing user-friendly experiences for both guests and hotel partners.

"The consolidated information is much more accessible and relieves our staff, especially at the front desk."

Andreas Pernthaler

Hotel Manager - Das Paradies *****

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