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  • Carlito Team

Strategies to Encourage Adoption of a New Hotel Guest App Among Staff and Guests

As the hospitality industry increasingly embraces digital solutions, adopting a hotel guest app is becoming essential. However, it's not just about integrating the technology, it's about encouraging its adoption among your staff and guests. Here are some practical strategies to ensure a smooth transition:


Build Awareness

The first step in encouraging adoption of your new hotel guest app is to raise awareness. Ensure your staff understand the benefits and functionality of the app, so they can confidently promote its use to guests. Use staff meetings, emails, and training sessions to communicate this information effectively.

For your guests, consider using multiple channels to promote the app - your website, social media, email newsletters, and even signage around your property. The goal is to make sure guests are aware of the app and its benefits before they check in.


Provide Training

Training is key when implementing new technology. Invest in comprehensive training sessions for your staff to ensure they understand how to use the app effectively and can help guests if needed. This could be in the form of workshops, webinars, or even one-on-one training sessions.

For guests, consider offering a quick tutorial upon check-in, or a detailed guide available in their room or through email. Ensuring your guests know how to use the app will increase their likelihood of adopting it during their stay.


Show the Benefits

To encourage adoption of the hotel guest app, it's crucial to clearly communicate its benefits. For staff, this could be how the app helps streamline operations, reduce workload, and improve guest satisfaction.

For guests, emphasize the convenience the app brings, such as easy access to hotel services, direct communication with staff, and potential special offers or loyalty rewards. Showing users what they stand to gain will motivate them to try the app.


Gather and Act on Feedback

Finally, make sure to gather feedback from both staff and guests on their experiences with the app. This can be done through surveys, feedback forms, or simply by asking them. Use this feedback to make improvements and adjustments to the app. Showing your users that you value their input and are willing to make changes to suit their needs can encourage continued use of the app.

Remember, adopting a new technology takes time, patience, and strategy. But with these tips, you'll be well on your way to successfully implementing your new hotel guest app.

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